Mar. 2022–Sep. 2024

• Led the experience design team and our creative hub to create impactful, scalable L&D solutions; manage solution, platform, and technology quality, resulting in high participant and client satisfaction; lead innovations and new technology and feature adoption; and partner with clients and stakeholders.

• Highlights included leading the team through the company’s largest L&D initiatives to date (including a live and asynchronous program to all store directors for a Fortune 50 company that had an NPS of 90).

• Built and scaled design and operational systems to enable a 5x increase in production capacity while maintaining quality excellence without increasing headcount.

• Designed, facilitated, and delivered client and participant sessions and learning journeys.

Oct. 2020–Mar. 2022

• Crafted exceptional user experiences by developing compelling written and multimedia content, partnering with stakeholders and clients, to deliver a seamless, tech-enabled learning product.

• Guided the end-to-end design process (conceptualization, design, development, impact measurement, innovation) to create impactful learning experiences that leveraged asynchronous and live learning mechanisms.

• Facilitated learning and development workshops and events, virtually and in person.

Aug. 2020–Mar. 2022

• Turned the product (an AI-powered assessment) from an experiment into a flagship offering by leading end-to-end lifecycle; championing product vision, roadmap, and features; overseeing customer success and logistics; managing data and reporting; and improving user experience.

Aug. 2020–Jan. 2022

• Supported design, facilitation, and delivery of all GCV courses from initiation through delivery and impact measurement (data collection, analysis, and report out).

• Led all program management for the Institute which involved overseeing logistics, administration, and production for all asynchronous and live delivery courses, as well as being the primary interface with participants.

• Headed design creation and all asset production, including a comprehensive expert video library and technology innovation and management.

May 2019–Jun. 2020

• Managed multiple, complex client accounts (+$1 million annually) and collaborated with dispersed internal and external teams for flawless program execution.

• Led successful development and delivery of programs by managing and executing logistics, budgets, materials development, scope, and client success activities.

Jun. 2016–May 2019

• Managed proposals, helping teams close +$5 million in business annually and partnered with stakeholders to qualify, develop, propose, contract, and implement leadership solutions.

• Supported sales generation through research, data analysis, award-winning case writing, design, and content development.

Jun. 2017–Present

• Supported clients in building and implementing a wide array of design and content projects including social media marketing (e.g., helping 10x one client’s reach), self-published books, website launches, podcast launches, copyediting, and more.

• Oversaw project management and logistics to guide successful implementation.